Fire Prevention & Safety for Life!
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Customer Service

Contact Customer Service

We do our best to meet our customers expectations. If customer service assistance is required, please contact our customer service department at 877-329-0575 between the hours of 8:00 AM and 5:00 PM CT, Monday through Friday.

Shipping & Delivery

The majority of our products are shipped by FedEx Ground but on occasion smaller orders may be sent via the United States Post Office. Depending on the level of customization required to produce the products ordered, shipping will usually occur within 5 to 7 business days from the date of the order. Personalized and custom items may take 5 to 7 days longer. For exact delivery times, please speak with a customer service representative at 877-329-0575.

Free Preview Policy

All of our videos (DVDs only) are available for a FREE 30 day purchase consideration Preview. Choose any three video programs and try them FREE for 30 days. To qualify, submit a signed request on your organization's letterhead or call 877-329-0575. At the end of the 30 days, simply keep the programs and pay the invoice or call your customer service representative for a Return Authorization.

100% Money Back Guarantee

Your Complete Satisfaction is Guaranteed. We stand behind every product we sell. If you're not absolutely pleased, for any reason, we will make an exchange, issue a credit or refund your purchase price. Simply call for a return authorization number and further instructions within 30 days of purchase. All returned products must be in resalable condition. This policy does not apply to customized, imprinted or special order items. All returns require prior authorization number.

Program Replacement Policy

Any DVD that becomes damaged or defective from normal usage will be replaced FREE OF CHARGE for as long as the title is offered for sale. Proof of purchase is required.

Video Program Rights

Video programs may be shown to general audiences after purchase. For Broadcast Rights on cable or via over-the-air transmission, additional costs and written permission is required. Programs may not be duplicated. For Program Duplication Rights, additional costs and written permission is required. A Digital License is available for an additional cost. A Digital License includes the right to use programs with a digital media system within an organization. Contact your sales representative for further details.